Frequently Asked Questions
Find answers to common questions about our beauty products and services
Are JOOCYEE products cruelty-free?
Yes, JOOCYEE is committed to ethical beauty. We do not test our products or ingredients on animals at any stage of production.
How can I find the right shade for my skin tone?
We provide detailed swatches and undertone guides on every product page. If you need personalized help, please contact our beauty consultants.
What is the shelf life of your makeup products?
Typically, our products have a shelf life of 24-36 months unopened. Once opened, please refer to the Period After Opening (PAO) symbol on the packaging.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact us within 1 hour of placement to request any changes or cancellations.
Are your products safe for sensitive skin?
Our formulas are dermatologically tested; however, we recommend reviewing the full ingredient list provided on each product page if you have specific allergies.
How do I track my shipment?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website.